A property management answering service, for the leasing calls.
Say the obvious thing first, because it decides whether the rest of this is useful to you. If what you need is a 2am burst-pipe line — someone who picks up, decides whether it is an emergency, and wakes up the on-call tech — this is not that, and you should buy a maintenance dispatch service. That is a real job and it is not this one.
What this does is the other half of a property manager's inbound: the calls about space that is empty.
Why the two get bundled and shouldn't be
Most property management answering services sell one number for everything, because from the outside all inbound looks like inbound. Inside, the two calls have almost nothing in common. A maintenance call is from someone you already have a lease with, and the only questions that matter are what broke and how bad. A leasing call is from a stranger, and the only questions that matter are what they want the space for and whether they can be reached again.
Run both through the same script and the leasing call gets the maintenance treatment: name, number, we'll have someone get back to you. That is fine for a clogged disposal. On a vacancy it is the whole lead, thrown away politely.
What a vacancy call needs
Someone drives past the unit, or finds the listing, and calls to ask if it is still available. That is the entire content of most of these calls, and the answer is not the point — the point is what you learn while answering it.
What they want it for. How much space. When they need it. Whether they are the tenant or representing one. A number that reaches them. Five things, asked once, not gated — someone who does not know their square footage yet is still a real prospect and gets logged as one.
The line answers as that property, so it can say what is actually available without a transfer, and it never gives out your cell.
Per vacancy, not per portfolio
A number belongs to a unit or a building, not to your management company. That is the difference that makes the screen work: the line knows which space the caller is asking about before they say anything, so it is not spending the first thirty seconds figuring out which of your forty doors this is about.
It also means the cost tracks the vacancy. You put a line on a unit when it goes empty and you drop it when it leases. You are not paying a monthly retainer against a portfolio that is 96% occupied.
Qualified calls arrive as a text with the five fields, in minutes, with the recording and transcript behind it. The vendors and the wrong numbers land in the log where you can see them and ignore them.
$99/mo per listing. Cancel when it leases.
Questions brokers ask
Is this a maintenance answering service?
No, and that is worth saying up front. Most searches for a property management answering service are looking for after-hours maintenance triage — a burst pipe at 2am, dispatch to a vendor. Endcap Line does not do that. It handles leasing inbound on a vacant space.
What is the difference between leasing calls and maintenance calls?
Different callers, different urgency, different outcome. A maintenance call is an existing tenant with a problem that needs dispatching. A leasing call is a stranger who saw a sign and may sign a lease. Routing both through one script serves neither well.
Can one number handle both?
It can answer both, but it should not try to be good at both. If your problem is after-hours maintenance, buy a dispatch service. If your problem is that leasing inquiries on a vacant unit go to voicemail, that is what this is for.